Thank you for your order!
At UNITMASK we strive to deliver high quality products and services and believe in leaving our customer fully satisfied with their experience right to completion. We do realize that the building stages of any online business or website may create issues and concerns and we are happy to help you deal with them completely and within reason.
If you wish to completely cancel due to any circumstance, your cancellation must be received submitted in writing for acknowledgement by us within 36 hours and your payment will be refunded.Orders for custom work, support or work in progress and products already delivered do not qualify for a refund. In the case of web design we will consider a reasonable solution to be discussed between our staff, developer(s) and the customer to come to a mutual conclusion as to how to proceed.
Cancellation of service renewals for hosting or ongoing promotion such as, but not limited to, marketing, social media or other on-going website promotion, must be made at least 15 business days prior to the end of the current service period. Any cancellations received later than 15 business days will be non-refundable and cancelled effective the next billing period.
All digital goods or intangibles are not eligible for a refund under any circumstances once delivered.
We ask that you notify us immediately of any possibility of halt in work or possible cancellations so that we are aware of it and you receive maximum refund if applicable.
If you have any questions about our refund and cancellations please contact us as soon as possible at [email protected]
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